kso Platform Privacy Notice

This page describes what we collect when you use kso and how we keep that data protected. We at kso process personal information to verify your account, process your deposits and withdrawals, and deliver our platform services across football markets, live-dealer tables, slot games, and esports. Our data handling follows standard privacy practices and complies with applicable data-protection regulations in the jurisdictions where we operate.

We collect information directly from you during account registration and ongoing use of kso. We also receive data from third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and fraud-prevention services. This notice explains what we collect, how we use it, who we share it with, and what rights you have over your data.

Our commitment is to handle your information transparently and securely. If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via email, live chat, or phone on the kso platform.

What data we collect on kso

We collect information you provide directly during account registration and ongoing use. This includes your legal name, date of birth, email address, phone number, and a copy of your valid ID (KTP for Indonesia, passport for regional users). We also collect your residential address, payment method details (e-wallet account or bank account information), and transaction history.

When you use kso, we collect technical data including your IP address, browser type, device type, and pages visited. We use cookies and similar tracking technologies to remember your login state, track your preferences, and analyze how you navigate our platform. This technical data helps us maintain service quality, detect fraud, and improve user experience across football markets, live-dealer tables, slots, and esports.

We collect information about your account activity — deposits, withdrawals, market engagements, and gameplay history. This data is stored in your account dashboard and available for your review. We also collect communication records if you contact our support team via email, live chat, or phone.

How we use your data on kso

We use your personal information to verify your identity and comply with KYC (Know Your Customer) and anti-money-laundering regulations. Your name, date of birth, ID, and address are cross-checked against government records and fraud-prevention databases during account verification. This process typically takes a few hours during business days.

We use your payment information to process deposits and withdrawals. Your e-wallet account or bank account details are tokenized and encrypted; we do not store them in plain text. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details directly and process transactions on our behalf. We retain transaction records for accounting, audit, and dispute-resolution purposes.

We use your technical data and cookies to maintain your login session, remember your preferences, and analyze platform usage. This helps us detect fraudulent activity, prevent unauthorized access, and improve service quality. We also use your data to send you account notifications (deposit confirmations, withdrawal status, security alerts) via email or SMS.

We at kso process your data only for purposes directly related to account management, payment processing, fraud prevention, and service delivery. We do not sell your personal information to third parties.

Third-party processors and data sharing on kso

We share your payment information with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process your deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete transactions. We do not control their privacy practices; you should review their privacy notices separately.

We share your personal information with fraud-prevention and identity-verification services to comply with anti-money-laundering regulations and detect fraudulent activity. These services cross-check your details against government records and watchlists. We also share data with our payment gateway providers and hosting infrastructure partners who process data on our behalf under strict confidentiality terms.

We may disclose your information if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so. We do not share your data with marketing partners, advertisers, or other third parties for commercial purposes.

Your rights and data access on kso

You have the right to access your personal information stored on kso. You can view your account details, transaction history, and activity logs through your account dashboard. You can also request a copy of all data we hold about you by contacting our support team.

You have the right to correct inaccurate information. If your name, address, or other details are incorrect, contact our support team and we will update your account. You have the right to request deletion of your account and associated data, subject to legal retention requirements. We may retain certain information for accounting, audit, and dispute-resolution purposes even after account closure.

You have the right to withdraw consent for non-essential data processing. However, we require certain data (name, ID, payment information) to operate your account and comply with regulations. Withdrawing consent for essential data may result in account suspension or closure.

Cookies and tracking on kso

We use cookies to maintain your login session, remember your preferences, and track your navigation through kso. Essential cookies are required for the platform to function; you cannot disable these without losing access to your account. Analytical cookies help us understand how users interact with kso across football markets, live-dealer tables, slots, and esports. You can disable analytical cookies through your browser settings without affecting core functionality.

We use local storage and similar technologies to store your preferences and session data on your device. These technologies work similarly to cookies and can be cleared through your browser settings. Third-party analytics services may also place cookies on your device to track your behavior across websites; you can opt out through their privacy settings.

Data retention and security on kso

We retain your personal information for as long as your account is active and for a period thereafter to comply with legal and regulatory requirements. Transaction records are typically retained for seven years for accounting and audit purposes. Account verification documents (ID copies) are retained for the duration of your account plus a retention period for dispute resolution.

We apply standard encryption (TLS/SSL) to protect data in transit between your device and our servers. Your password is hashed using industry-standard algorithms; we do not store passwords in plain text. Payment information is tokenized and encrypted; we do not store full payment details. We use multi-factor authentication (email or SMS verification) for password resets and large withdrawals to prevent unauthorized access.

We maintain access controls limiting employee access to personal data to those with a legitimate business need. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities. However, no security system is completely impenetrable; we cannot guarantee absolute protection against all threats.

Contact and data subject requests on kso

If you have questions about our privacy practices, wish to access your data, or want to exercise your data rights, contact our support team. You can reach us via email, live chat on the kso platform, or phone during standard business hours. Our English-speaking team will assist with your request and provide guidance on the process.

Data subject requests (access, correction, deletion) are typically processed within a standard business window. We may request additional information to verify your identity before fulfilling your request. If you are unsatisfied with our response, you may lodge a complaint with your local data-protection authority.

Summary: Our privacy commitments on kso

We at kso collect personal information necessary to verify your account, process your deposits and withdrawals, and deliver our platform services. We use this data only for purposes directly related to account management, payment processing, fraud prevention, and service improvement. We do not sell your data to third parties or share it with marketing partners.

We apply standard encryption, hashing, and access controls to protect your information. Your payment details are tokenized and encrypted; your password is hashed. We use multi-factor authentication for sensitive operations. We retain your data for as long as your account is active plus a retention period for legal compliance. You have the right to access, correct, and request deletion of your data, subject to legal requirements.

Our privacy practices comply with applicable data-protection regulations in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team via email, live chat, or phone on the kso platform. We are committed to transparent and secure data handling across all kso products and services.